SPENDING a day dealing with hundreds of airline passengers and piles of oversized carry-on bags isn’t most people’s idea of fun. Overall, young agents are happy with their career choice. 127 Gate Agent jobs and careers on totaljobs. Instead, wait until boarding is almost complete; then place (or stuff) jackets over existing bags. Gate agents are busy, but even a simple smile can make their day. December 21, 2020, Megan Johnson - What’s it like being an airline gate agent? Review some of the best jobs available working at an airport, job responsibilities, salary, job outlook, and the best ways to find a job and get hired. This is what it's really like to work at an airport, and the worst things that travellers do. That’s why gate agents may seem curt during the boarding process. There were nice people too. 1. The employees are busy, but even a simple smile can make their day. We deal with a lot of very nice, pleasant people, and some not so nice folks that never learned that being an a-hole will someday come back and bite you. Visit PayScale to research gate agent hourly pay by city, experience, skill, employer and more. Still, the agents I worked with love their job and genuinely exhibit that towards customers. That bar code is hard to scan properly especially when rushing. There were nice people too. People were happy to check in their bags at the gate if I asked them nicely. In the winter, don’t place large jackets in an overhead bin upon boarding. As a gate agent, you most likely work for a single airline and move to various gates as needed. With the last passenger boarded and final carry on bag gate checked (overhead space fills up fast), we were ready to close the door. Sounds easy? Why does it seem like the gate agents hold back info during a delay? As far as I know, private companies don’t care about your GATE score as such. All times AEDT (GMT +11). Nationwide News Pty Limited Copyright © 2021. In terms of higher education levels, we found that 3.0% of gate agents have master's degrees. My day began at 6am. People were in an uproar! In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed “I will never fly this airline again,” a phrase those who work at the gate know all too well), and two unfriendly flight attendants who accosted the agent for not opening the door fast enough. More about Gate Agent Jobs In my one-day experience, I encountered two medical emergencies, one soiled seat, one mechanical delay, four upset customers (who arrived off a delayed flight and proclaimed "I will never fly this airline again," a phrase gate agents know all too well), and two unfriendly Detroit flight attendants who accosted the agent for not opening the door fast enough. Crowding the boarding door area 20 minutes before boarding begins or standing in the way when one's boarding zone has not been called only inhibits efficient boarding for the gate agent and the passengers. Airline industry jobs have great perks, not the least of which is free or deeply-discounted travel to any destination in your employer's route network. When we fly, a Gate Agent is the face of our airline. The gate agents will surely thank you for making their jobs even more difficult. Another plane was pulling in; the Jetway was in place and door opened. It makes the bins look full, which adds to the stress of cabin crew and gate agents who have to check bags. With the last passenger boarded and final carry-on bag gate checked (overhead space fills up fast), we were ready to close the door. Filter by location to see Gate Agent salaries in your area. However, the crowding delays boarding and leads gate agents to become more anxious as the clocks tick down. The gate agent wants to get the flight out on time and will ensure you have your confirmed seat soon. It's amazing how much stuff you can store in an overhead locker on a plane. Hollywood loves to portray workers at the boarding gate as people who tap away endlessly into a computer with a blank stare. Browse 45 Gate Agent jobs on our job search engine. Workers at the boarding gate are tasked with driving the jetway, opening the door, arranging for wheelchairs and taking care of unaccompanied minors, directing passengers to connecting gates, clearing stand-bys, checking the new crew, boarding new passengers, gate checking bags, closing the door, and pulling the jetway — all within about an hour per flight. Still, the agents I worked with love their job and genuinely exhibit that towards customers. People get anxious about finding space for cabin bags. We started all over again. A gate agent works at the boarding gates of an airport. Later, people became more stressed and angry as delays began to rack up. Help them do their job efficiently, and, in the end you're doing the entire plane a favor by helping everyone depart on time. The later in the day you travel, the less friendly the skies get. This experience, however, was an eye opener. Apply to Baggage Handler, Passenger Service Agent, Customer Service Representative and more! New airline gate agent careers are added daily on SimplyHired.com. However, this delays boarding and leads gate agents to become more anxious as the clocks tick down. I hadn’t scanned one boarding pass properly. Apply now for jobs hiring near you. And while I'm no glutton for punishment, I jumped at the chance to learn what takes place on the other side of the counter as a Delta Air Lines gate agent at the world's busiest airport, Atlanta Hartsfield. They enjoy the freedom and challenges that come with being independent agents. 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