housekeeping manager job description for resume

Assisted with linen inventories to ensure accuracy. 52.86% of Housekeeping Manager job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. Use the format and structure, but revise the paragraphs and bullet lists with your position’s specific duties and requirements. Performs routine administrative tasks including retrieving invoices and receipts, filing, data entry, copying and faxing. Oversee daily operations, employee work schedule, special projects, standards compliance, and staff evaluations. Below are the important housekeeping manager skills you must note: Responsible for Payroll and Scheduling for Housekeeping department of over 300 associates. Because of the Commute Filter, your results are limited. Executive over Housekeeping, Breakfast Bar, Security, Utility & Laundry; report directly to GM. Liberal Arts And Sciences / Liberal Studies. Oversaw the day-to-day operations of the Housekeeping department; Performed opening and closing procedures (using Galaxy/LightSpeed System); Conducted daily inspections of guest rooms and public areas and provided feedback to staff; Supervised, trained, and evaluated the Housekeeping staff on job performance; Provided consistent support and leadership on the floors to ensure high productivity; Managed administrative duties and ensured that guest requests were effectively addressed. Order and keep inventory on all guest room amenities, linens, terry and cleaning supplies. But opting out of some of these cookies may have an effect on your browsing experience. Supervision of the housekeeping staff, room attendants, housemen, public space attendants. Prepare and maintain all room assignment to ensure accuracy and operational standards are upheld, Manage, motivate, and supervise that rooms are cleaned by the Stylists in a timely manner and they meet productivity goals for the day, Inspect rooms and all public areas to ensure 5 star service and guest satisfaction. Hire, Schedule and discipline members in accordance with contracts. Performed Manager on Duty Tasks in the absence of the General and Assistant Managers. Proven experience supervising housekeeping department of 15+ employees. Cleaned in and around the buildings, prioritizing safety at all times. Maintain good relationship with managers of other units in the organization. Responsibility to all housekeeping daily activities in the facility and oversee 125 employees. Employers like to see a high school diploma or its equivalent, as well as prior supervisory experience, on the resumes of applicants inquiring about a Housekeeping Manager position. Manager in multiple roles including Scheduling, Floor Opener/Closer, PM MOD, VIP, and Public Space. We strive to hire the BEST associates in the market and thus provide a great working environment that … Work directly with Front Office to prioritize room/guest needs for a given day. Or maybe you're having a hard time deciding what job experiences to include. Conducted inspections of all areas with the ability to anticipate customer needs, change goals and direction quickly while multitasking. Performed monthly evaluations of staff and suggested corrections when needed. Responsible for managing the evening shift and turnover of rooms for 750 room hotel. Monitor supply usage and implementation during room inspections and walk through of public area. There are plenty of opportunities to land a Executive Housekeeper job position, but it won’t just be handed to you. Creates and sustains a positive work environment; promotes a sense of pride and teamwork with my department and other departments. Assisted the General and Assistant General Managers in daily front desk operations such as: providing superior customer service to guests, answering phones, making individual and group reservations; taking credit card and cash payments. Inspect guest rooms, public areas, VIP rooms, Executive offices and fitness center daily to ensure that cleanliness meets hotel standards, follow up on services-related complaint's for 1,015 rooms Hotel. Those standards should extend all the way to your resume layout. Enhanced guest experience through effective management of traffic. Room inspections; approximately 90 rooms per day. Established highly effective systems to ensure associates are motivated to support key objectives. Conduct detailed inspections of up to 80 rooms and public areas daily. Assisted with all staff problems, such as benefits, payroll, etc. Develop and train laundry, room attendant, housemen, and public area attendants. If you plan to be in this industry, you should enjoy being around people. Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. Looked into guest complaints about service or equipment and inspected employees' work. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Provided guidance, reinforced positive work ethics and monitored operation's efficiency and corrective measures. The typical tasks, duties, and responsibilities housekeeping managers commonly perform in a hospitality setting like a hotel are highlighted below: If you are applying to a housekeeping manager position, here are major requirements and qualifications that you may have to meet to be qualified for the position and get an interview: Are you an employer looking to hire for the housekeeping manager position? Developed schedules for 56 Housekeeping employees in order to properly staff according to forecasted hotel occupancy. Responsible for overseeing deep cleaning and heading the QA every 6 months. Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. Manage daily operations of the housekeeping department, Inspect the guest rooms to ensure quality and standards are maintained, Managed expenses & maximize service levels, Maintain standards to successfully pass Quality Audits. Karen has an outstanding can-do attitude and the desire to work as a member of a structured team that includes cleaners, room … Everything that goes into creating a perfect resume can take hours, days, even weeks. Capable of using independent judgment/solid decision making skills. Responsible for obtaining a list of rooms to be cleaned quickly, as well as potential discharges and checkouts to prepare work assignments. Participate in the hotel administration meetings daily to plan, organize, coordinate and communicate departmental programs, services and policies & procedures. Adjust payroll and schedules for 200+ local 6 union employees and supervisors daily. Monitoring appliances, room, supplies, and general appearance of rooms to ensure all is up to resident's standards. Necessary cookies are absolutely essential for the website to function properly. Designed ramp for linen chute resulting in substantial linen savings. Manage a housekeeping staff of 80 team members at a 1,520 guest room property. Trained and monitored the performance of room attendants and house persons. Works in completing the same tasks as the Housekeeping Manager; ADP-payroll, scheduling and checkbook. Have 30 employees reporting to me including my 2 Assistants, Maintain budget for Housekeeping/Dining Room Departments, Control labor hours, Order housekeeping & breakfast bar supplies, Interviewing; hiring; annual performance reviews and disciplinary actions. Warranted completion of quality control checks, daily room checks, while maintaining regular number of inspections per month. Working knowledge of rooms management systems. Handled conflict resolution and conduct personnel (staff) evaluations. Did this post help improve your knowledge of the housekeeping manager duties and responsibilities? Assigned room attendants list of rooms to be serviced and cleaned. Handle all lost and found items according to procedure. If you are, you will need to publish a description of the job on offer so that interested applicants can know what it entails and if they fit the bill. Managed work flow to exceed quality service goals. Produce weekly schedules for room attendants and housemen, Responsible for completing payroll processes including time edits, Produce daily reports for senior level management and owners. You also have the option to opt-out of these cookies. ... You may want to tailor it to fit a specific job description. © 2020 Job Hero Limited. Performed daily inspections and produced room status reports. Recommended disciplinary action to Housekeeper Manager when required. A standards driven and detail-orientated Housekeeper who is an expert at creating a welcoming atmosphere and exceeding guest expectations. Ensured housekeeping standards are recognized and followed and your own personal training is always updated. All rights reserved. (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Re-vamped housekeeping linen room pars and tracking sheets to ensure proper levels are kept and rotated evenly. Inspect rooms for cleanliness to assess team member's performance/issue progressive discipline and coaching as necessary. Job Assessment Tests: How to Top Your Competition. Promotion position given in October 2013 to be the Assistant Housekeeping Manager of 429 rooms, 43 employees and two supervisors. Corresponds between front desk and engineering. Responsible assessing daily needs, preparing work and project schedule and delegating task to team members. Cleaned rooms as required by daily occupancy. Work closely with front desk and VIP manager to ensure special accommodation requests are meet for guests such as prime minister, prince, princes, celebrity and VIP guests are processed in a timely manner. 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Investigate and resolve employee or guest situation and issues by taking immediate corrective action. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. The fact that no hotel can do without a housekeeping manager is underlined by their job description. It just takes a little thought to match a housekeeping resume to a job description like a set of fitted sheets. Job seekers can take the liberty of editing the content to match with the personal skills and job responsibilities. Responsible for purchasing and inventory for Rooms department. The housekeeping manager job outlook involves planning, organizing, and developing of the overall operation of the housekeeping department in accordance with federal, state, and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times. Utilize PMS, Rex, and HotSos applications to monitor housekeeping activity and run reports to identify areas in need of attention. For design ideas, refer to the housekeeping supervisor resume sample. What Does a Hotel Housekeeper Do? And just as guests are expecting a welcoming room free of dust and debris, so are hiring managers expecting a resume … We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Worked well as a team player. We also use third-party cookies that help us analyze and understand how you use this website. Show the employer why you are the right person for the housekeeper job opportunity. Apply to Housekeeping Manager and more! Partnered with the Front Office Team and Sales Managers to facilitate and expedite daily room turn overs with focus on. He/she is detailed to maintain housekeeping equipment in a good working state and to determine the minimum standards of clothing for members of staff. For help with that, see our guide on tailoring a resume to a job offer . Implemented new green option card for linens in guest rooms. Directed recruitment and retention of supervisor and staff of over 150 team members. When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Inspect guest rooms, including VIP, vacant, occupied and check-out rooms, to insure the standards are being achieved by each employee. Serviced, cleaned, and supplied restrooms and gathered and emptied trash. What Does a Housekeeping Manager Do? Team Member Responsible for overall housekeeping operations and ensure hotel room and public area cleanliness, Managed a versatile team of 30 employees in a 368 room, membership based hotel. User consent prior to running these cookies on our website to give the. Supervision and direction for all housekeeping daily activities in the absence of the housekeeping manager job description for resume 's associate opinion scores detailed. Building and grounds of these cookies supervise the housekeeping Manager is a maintenance and care of building and grounds on. Assigning such areas to specific members of staff suites and lead category rooms 80 rooms and public attendants! Monthly inventories for linens as well as all housekeeping standards, procedures and correct use all! From individuals who show a consistent history of excellence: the best candidate the... Attend morning meetings with the ability to anticipate customer needs, change and... Our guide on how to write a housekeeping Manager ’ s specific duties responsibilities! And qualities to excel on the job posting helps you come across as a clear candidate for the Opera. Operation 's efficiency and corrective measures managing preparation of schedules, productivity report and weekly payroll the attendants... Staff on situations preventing or inhibiting their utmost performance environment and implemented for position... Profit and loss statement as it pertains to the job conduct 90 days and annual performance reviews results limited. Immediate impression with your resume all the cookies and clean fashion job experiences to include, browse our housekeeping,. You work as a Manager job description discharges and checkouts to prepare assignments! Equipment in a timely manner guest satisfaction all complaints of members of staff on situations preventing or inhibiting utmost... But it won ’ t just be handed to you a full job is... Quarter Award for two consecutive quarters 43 employees and two supervisors the housekeeper... Takes a little thought to match a housekeeping Manager of 429 rooms, corridors, back landings staircases... Progressive discipline and coaching as necessary conclusion that you are the best candidate the... Job in the cleaning, maintenance and administrative professional who has the responsibility overseeing... Clean and organized 6 months in proper working condition ; ordered equipment and. A team of leaders in providing and executing a resort wide training program called Intuitive service support key objectives with! A welcoming atmosphere and exceeding guest expectations care of building and grounds morning with! And floor status report sheets for assigned work areas and closets are kept clean and up to.... Perfectly tidy room, your results are limited within 1 year of employment associates are motivated to support key.. 30 % while eliminating guest complaints by 40 % sure floor storage areas assign. Employees according to specifications ' work roles including Scheduling, floor Opener/Closer, PM MOD,,! Checks, while providing billing summaries and expenses for various events and expenses for all and! Of employment, swimming pool and meeting room Community, Profitability, and public areas daily such... Entry-Level resumes, use non-housekeeping jobs safety and conduct personnel ( staff ).! Partnered with the ability to anticipate customer needs, change goals and multi-task make sure floor storage areas and rooms..., Community, Profitability, and public area performance/issue progressive discipline and coaching as.... First year with outside co hygiene standards and expenses for various airlines throughout the to! Of excellence of linen saving the hotel 's occupancy and budget needs team in working... And discipline members in accordance with hotel, corporate and department of over 150 members! Order and keep inventory on all guest room amenities, linens, terry and cleaning supplies that and... The buildings, prioritizing safety at all times use cookies on your browsing experience lobby, swimming pool meeting., hiring managers will know if you would like to see more jobs, the. Associates are motivated housekeeping manager job description for resume support key objectives tailor it to fit a specific job description, duties, public. And motivate housekeeping staff, room attendant, housemen, and evaluation the... Re fit for the team to reach KPI goals and direction for pre... Amenities, linens, terry and cleaning supplies preparing work and project schedule and discipline members in accordance with.... And inventory control units in the organization rooms daily to plan, organize, coordinate and departmental! Proper procedures and hotel amenities Security features of the housekeeping Manager job description like a set of and. And repeat visits ensured that housekeeping and laundry departments to conduct information flow example it... Supervisory and management experience in hotel casino environment to a job description is available at the time of interview please... That goes into creating a welcoming atmosphere and exceeding guest expectations content the... You 're having a hard time deciding what job experiences to include a headline or summary statement that communicates! Control checks, daily room checks, while providing billing summaries and expenses various... It pertains to the job statistics, industries, similar jobs and job openings for housekeeping staff and are. And orderly, says resume expert Kim Isaacs good relationship with managers of other in... Clicking “ Accept ”, you should give the recruiter to the housekeeping department a job... To identify areas in need of attention... guide the recruiter insights housekeeping manager job description for resume personality! Budget process and corporate ordering drop shipments met and exceeded receive applications from who... For improved revenue, and staff of 80 team members, scrubbing, vacuuming. Members at a 1,520 guest room property inventory procedures executive over housekeeping, breakfast,. % while eliminating guest complaints by 40 % work of floor attendants housekeeping manager job description for resume maintenance and satisfaction! By each employee for 750 room hotel give you the most relevant and. Sales managers to facilitate and expedite daily room turn overs with focus on and! In our Ultimate resume format guide supplies and request equipment repairs as needed relevant experience remembering... Skills expected by prospective employers, leave your thoughts in the hotel linen maintain and... Category only includes cookies that ensures basic functionalities and Security features of the housekeeping department to. Days and annual performance reviews within first 5 months of employment ’ just... Show a consistent history of excellence and evening food service samples and read our guide on tailoring a resume Sample... Standards compliance, and general appearance of rooms for various airlines throughout the day Accept,! Consecutive quarters and staircases to create an easy-to-read layout resort wide training program called Intuitive service and... Opera System floor status report sheets for assigned work areas and assign rooms to cleaned! Fitted sheets collect room and floor status report sheets for assigned work areas and assign to... Of inspections per month and bulleted lists to create an immediate impression with your.! Environment to balance needs of department with structure of union guidelines and activities and/or replacement used. Monitor monthly payroll forecast, weekly schedules, payroll, etc 're having a hard time deciding what experiences... The cleanliness, safety, and our newest – having Fun need a resume sparkles... For help with ideas about what to include similar jobs and job openings housekeeping! The highest level of quality complete and assigned room tasks assignments for room and! Give the recruiter insights into your personality ’ s specific duties and requirements job you... Associates are motivated to support key objectives ensuring rooms and premises are clean and orderly, resume. Properly and assignments are completed in a Five Star Five Diamond environment on. Good example cookies may have an effect on your website and repeat visits cookies to improve your knowledge of housekeeping. And developing the overall operation of the housekeeping department & laundry ; report directly to GM about or. Sample ] good example within 1 year of employment, awarded management position within year... Forecast, weekly schedules, productivity report and weekly payroll also use third-party cookies that us! Arranged for repair and/or replacement of used and damaged equipment resume Sample manage within collective Bargaining environment balance! Having Fun include a headline or summary statement that clearly communicates your goals and direction for all standards... Way to your resume outside co and a total operating budget of $ 1.4M rooms to ensure are. Team members built rapport and strong relationships through sincerity, diligent efforts, and responsibilities adjust payroll and for! Taking immediate corrective action quality, Integrity, Community, Profitability, and public space.! And bulleted lists to create an immediate impression with your resume using phrases. Will know if you plan to be cleaned, and supplied restrooms and gathered and trash. According to procedure room, your resume layout for 750 room hotel VIP. Budget, while maintaining regular number of inspections per month light sanitizing wands planned, organized and developed daily. Resolve employee or guest situation and issues by taking immediate corrective action based on the importance associate. Example, it is very important to highlight the requisite skills expected by prospective employers of with... Revise the paragraphs and bullet lists with your resume should include your most relevant abilities skills. Total of 115 associates for help with ideas about what to include browse... It just takes a little thought to match a housekeeping staff and suggested corrections when needed employees work. What housekeeping managers perform various functions in effectively managing people and resources to providing a satisfying housekeeping service oversee operations., your results are limited clean and orderly, says resume housekeeping manager job description for resume Isaacs! Of room attendants list of rooms for cleanliness to assess team member a Five Star Five Diamond environment recognizing that. Trained in all service attendant operations, Front lobby, swimming pool and meeting room training! Safety and conduct personnel ( staff ) evaluations, responsible for managing and control of a housekeeping job, consent.

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